High Class General Contracting Establishment ("HCGCE", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you visit hcgce.com or contact us about our services.
1. Information We Collect
We may collect the following information when you use our website or contact us:
- Contact details — name, email address, phone number, and company name when you submit an enquiry or quote request.
- Project details — property type, city, number of rooms or zones, and service requirements you share with us.
- Communications — messages or notes you send via our contact form, WhatsApp, or email.
- Technical data — browser type, IP address, pages visited, and referral source, collected automatically via standard web server logs and analytics tools.
2. How We Use Your Information
We use your information to:
- Respond to your enquiries and prepare quotations.
- Deliver and manage the installation and maintenance services you request.
- Send project-related updates and follow-up communications.
- Improve our website and understand how visitors use it.
- Comply with applicable laws and regulations in the Kingdom of Saudi Arabia.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. How We Share Your Information
We may share your information with trusted service providers who assist us in operating our business (for example, email delivery services or cloud storage providers), strictly for the purpose of delivering our services to you. All such providers are contractually required to keep your information confidential.
4. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
5. Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy or as required by law. Enquiry data is typically retained for up to 3 years unless you ask us to delete it sooner.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal obligations).
- Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us using the details below.
7. Cookies
Our website may use essential cookies to ensure the site functions correctly. We do not currently use third-party advertising or tracking cookies. If this changes, we will update this policy and request your consent where required.
8. Third-Party Links
Our website may contain links to third-party websites (such as product manufacturer pages). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects when changes were last made. Continued use of our website after changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us:
- Email: info@hcgce.com
- Phone / WhatsApp: +966 56 274 4271
- Address: Jeddah, Kingdom of Saudi Arabia